Shipping policy

SHIPPING POLICY

Effective Date: May 14, 2026
Company: Sound Extractions, S-Corp
Website: soundextractions.co

SHIPPING POLICY

Thank you for shopping with Sound Extractions. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

1. ORDER PROCESSING

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

  • Holidays

  • Product launches

  • Promotions

  • High-volume periods

  • Supply chain disruptions

Business days do not include weekends or federal holidays.

Orders are not shipped on weekends or holidays.

2. SHIPPING METHODS & CARRIERS

We may ship orders using trusted third-party carriers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

Shipping methods and carrier availability may vary depending on destination and order size.

3. SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Shipping destination

  • Package weight

  • Shipping method selected

  • Carrier pricing

Promotional shipping offers may be available periodically and are subject to change without notice.

4. ESTIMATED DELIVERY TIMES

Estimated delivery windows are provided at checkout for convenience only and are not guaranteed.

Typical estimated delivery times:

  • Domestic U.S. Orders: 2–10 business days after shipment

  • International Orders: 7–21+ business days after shipment depending on destination and customs processing

Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Incorrect shipping information

  • High shipping volume

  • Circumstances beyond our control

5. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information if available.

Tracking updates are provided directly by the carrier and may take time to appear after label creation.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Sound Extractions is not responsible for:

  • Delays caused by incorrect addresses

  • Failed delivery attempts

  • Returned shipments due to address errors

If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply before reshipment.

7. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery issues become the responsibility of the carrier.

Sound Extractions is not liable for:

  • Lost packages

  • Stolen packages

  • Carrier delays

  • Delivery errors by the carrier

If your package is marked delivered but cannot be located, we recommend:

  1. Checking with neighbors or household members

  2. Contacting the carrier directly

  3. Waiting 24–48 hours, as some carriers prematurely mark packages delivered

We will reasonably assist customers in filing carrier claims where possible.

8. DAMAGED PACKAGES

If your order arrives visibly damaged, please contact us within 7 days of delivery at:

info@soundextractions.co

Please include:

  • Order number

  • Description of the issue

  • Photos of the damaged package and products

We will work to resolve the issue promptly.

9. INTERNATIONAL SHIPPING

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Country-specific import restrictions

Sound Extractions is not responsible for delays caused by customs processing or import regulations.

Customers are responsible for ensuring products may legally be imported into their destination country.

10. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused or returned due to:

  • Incorrect shipping information

  • Failure to claim delivery

  • Refusal of shipment

we may deduct original shipping costs and return shipping fees from any eligible refund.

11. SHIPPING RESTRICTIONS

We reserve the right to limit or refuse shipments to certain:

  • Geographic regions

  • Countries

  • Addresses

  • Individuals

where prohibited by law, carrier restrictions, fraud concerns, or operational limitations.

12. FORCE MAJEURE

Sound Extractions shall not be liable for shipping delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Severe weather

  • Labor disruptions

  • Supply chain interruptions

  • Government actions

  • Carrier service disruptions

  • Customs delays

  • Acts of God

13. POLICY CHANGES

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to this page.

Continued use of our services constitutes acceptance of any revised policy.

14. CONTACT INFORMATION

For shipping-related questions, please contact:

Sound Extractions, S-Corp
740 S Salem Suite 103, Conway, AR, 72034
Email: info@soundextractions.co
Website: soundextractions.co